top of page

Talent Spotlight Series: Director of Operations

Updated: Aug 30, 2022

What is the Talent Spotlight Series?

The Talent Spotlight Series is designed to put YOU or someone you know in the spotlight to help increase awareness about the various career opportunities available. If you are interested in being featured in the Talent Spotlight Series, please fill out this form.

Today we are talking with John Wallet about his career as a Director of Operations for STC Safety Training and Compliance (Safety and Risk Management Consulting).

John and I worked together as a team over 5 years ago when we both worked in the finance sector. At the time, John and I managed training and development opportunities for Investment Counselors. Since that time John has moved to a new state and stepped into a new career field. John's love for his family is something I admire most about him. He always had a funny story to share about his kids or an amazing accomplishment to share about his wife and her small business. It's so great to see your former coworkers and friends taking on new challenges!

Now let's learn more about John...

Name: John Wallet

Current Position:

Director of Operations

Years in Current Position:

2 Years

How Can I

Connect with John?

Connect on LinkedIn!

What does a day in the life of a Director of Operations look like?

It sounds cliché, but every day is different. I could spend an entire day strategizing on the

direction of our business, coaching our people, ensuring our client’s needs are being met,

building out new processes, managing our internal systems, managing our employee benefits, recruiting and making a Costco run to make sure the fridges are stocked for the team!

What role or roles did you have prior to your current position?

My first “career” role was an Assistant Bond Trader at the now defunct Countrywide Securities from 2005-2008, during the boom and bust of the financial sector. Following that role, I was a Portfolio Manager for a small Investment Advisor and then became an Investment Counselor, Program Manager and Team Leader for a large investment firm.

How did your experience in previous roles help you succeed in your current position?

It’s funny how our experiences shape us for better or for worse. When I look back on my career, I was so fortunate to have great managers and mentors who challenged me, were patient with me and pushed me outside my comfort zone. They helped me stretch, learn, broaden and deepen my knowledge and skill set. There are a few key areas they helped develop that have made me successful in my current role.

Emotional Intelligence: This is definitely a key driver of my success and is a huge skill to have in life and business. I have honed this skill by working very closely with customers.

Understanding Data: Over the course of my career I have also developed and deepened my analytical skills. I use these skills to make fact-based decisions and build metrics. These metrics drive the activity and accountability needed to get results for our company. Everyone should learn to compile, organize, and tell a story with data.

Training and Development: I learned to build teaching curriculum and programs which helps me to continue to develop our employees every day. Identifying gaps in your team and providing training to close those gaps helps them become better, increases their engagement and improves the customer experience.

Engaging with the C-Suite: My prior roles gave me opportunities to engage with C- Suite leaders. I learned how to be professional and personable while influencing business decisions.