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Coaching Collective
Privacy Notice

Last Updated May 5, 2025


This is the privacy notice (“Privacy Notice”) for the Coaching Collective (“Coaching Collective,”
“us” or “we”). It explains how we collect and use information through your use of our online
platform with features to support visibility, business logistics, and community with a values-aligned
network of coaches (the “Services”). Any use of our Services is subject to this Privacy Notice and
our Terms of Use, including its applicable limitations on damages and the provisions regarding
resolution of disputes. Please read this Privacy Notice carefully.


YOU CONSENT TO OUR PRIVACY PRACTICES BY INDICATING YOUR CONSENT WHERE THE OPTION IS MADE AVAILABLE OR USING OUR SERVICES IN ANY MANNER.

 

We may provide additional notices about our privacy practices, each of which will be considered to form part of this Privacy Notice. If you do not agree with this Privacy Notice, do not access or use our Services.
We may update this Privacy Notice from time to time. We will notify you about material changes to
this Privacy Notice through the Services or by email and we will collect your consent to these
changes to the extent required by applicable law. Please contact the Coaching Collective with
questions at info@talentcareercoaching.com.


1. Coaches and Clients
This Privacy Notice does not apply to data collected by a third party, including the individual
coaches that use the Services (each a “Coach”). The Coaching Collective provides the Services
to Coaches to support their independent businesses, and each Coach determines how it will use
the Services, and any data collected from the clients of their coaching business (each a “Client”).
Coaches may choose to collect and process Personal Information about their Clients. Each
Coach is responsible for their own privacy practices, both on the Services and otherwise. This
includes data management, giving notice and obtaining consent from Clients, and responding to
Clients’ privacy inquiries. Clients should contact their Coach with any questions about their
Personal Information on the Services. This Privacy Notice does not apply to collection or use
of Personal Information by individual Coaches on or through our Services or otherwise.


2. Definition: “Personal Information”
As used in this Privacy Notice, “Personal Information” is information that identifies, relates to,
describes, references, is capable of being associated with, or could reasonably be linked, directly
or indirectly, with a particular individual consumer or device, such as:


● Identifiers (e.g., name, email, telephone number, address, username);


● Sensitive Personal Information (e.g., biometrics like voice recordings, precise geolocation,
health information, contents of messages when we are not the recipient; in some cases,
information about a known child);


● Legally protected information (e.g., race, citizenship, marital status, sex);


● Employment-related information (e.g., current or past employment);


● Non-public educational information, including information protected under the Family
Educational Rights and Privacy Act (20 U.S.C. § 1232g, 34 C.F.R. Part 99);


● Commercial information (e.g., products or services purchased, obtained, or considered, or
other purchasing or consuming histories or tendencies);


● Internet or other similar activity (e.g., browsing history; content interactions); and

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● Inferences drawn from Personal Information to create a profile about preferences,
characteristics, trends, predispositions, behavior, attitudes, intelligence, and aptitudes.


Note that information may not be protected by privacy laws if it is: (i) publicly available (ii)
aggregated, meaning data about a group or category of services or Clients from which individual
identities and other Personal Information has been removed; or (iii) deidentified so that it cannot
be easily linked back to the individual.


3. Coaching Collective’s Privacy Practices
We will only collect, use, retain, and disclose Personal Information as described in this section,
and only as reasonably necessary and proportionate to provide the Services or for other purposes
stated in this Privacy Notice or at the time of collection.


Categories of Personal Information: The Coaching Collective collects identifiers, employment
information, commercial history, internet and similar activity from Clients and Coaches, as well as
sensitive information or other categories of Personal Information that a Client chooses to include
when interacting with the Services. We collect this information with consent, with a legitimate
interest, or as authorized or required by law.


Sources of Personal Information: We collect Personal Information from the sources described
below:
Collected from Coaches. We collect and use Personal Information from our Coaches with
their consent and as instructed by the Coach.

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  • When a Coach registers to use our Services, we collect their full name, business name, email address, phone, and other identifiers to create and facilitate their account and use of the Services. Coaches also provide details about their coaching services and philosophy, which may include some Personal Information if the Coach chooses to include it. We also collect any information a Coach submits to the Services, such as account profile information, employee identifiers, and any Personal Information included in communications with us related to the Coach’s use of our Services.

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  • A Coach may also choose to include in their Coaching Collective profile a preferred name, phone number, pronouns, social media handles, photograph, certifications, and/or link to their resume or LinkedIn profile.

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  • Coaches determine the details that appear publicly on their profile. We post this information to the Coach’s profile as selected by the Coach.

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  • Coaches may opt out of receiving marketing communications from the Coaching Collective at any time. If a Coach chooses to opt-out, we may continue to send the Coach product and support messages to keep them updated on the Services they receive.


Collected from Clients on behalf of a Coach. Coaches can use the Services to provide
coaching services to their Clients via the Services or on other platforms, to onboard new
Clients, and promote their coaching businesses.

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  • When a Client onboards or books a session with a Coach via the Services, the Client will provide their full name, email address, employment details and list of coaching goals. The Client also has the option to provide their resume or a link to their LinkedIn profile.

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  • Coaches may input Client Personal Information to the Services when the Coach has the Client’s permission to do so.

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  • We collect this information as a service provider to our Coaches and we use it as instructed by the Coach through our contract with them or as permitted by law. By receiving coaching services via our Services, the Client consents to this collection of their information for these purposes. A Client should contact the Coach they called if they have questions about privacy practices related to their Coach’s use of the Services.


The Coaching Collective reserves the right to refuse Coach instructions to collect or process
Personal Information about another individual without their consent or in a manner or for a
purpose the Coaching Collective determines violates others’ privacy or publicity rights, or
otherwise violates our Terms of Use, and such instructions may result in termination of Services at
our option. The Coaching Collective is not responsible for the privacy practices of any of our
Coaches or any third party.


Recordings and Transcripts. Coaches may choose to record their coaching sessions or
create transcripts from the videoconferencing platform available through the Services.

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  • If you are a Client, your Coach may choose to record or create transcripts for coaching sessions that take place via the Services.

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  • Each Coach determines whether to record sessions, create transcripts, or collect other data from coaching sessions. The Coaching Collective does not create recordings or transcripts. Please contact the Coach you called if you have questions about recordings or transcripts.

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  • The Coach is responsible for notifying the Client if the session is being recorded or a transcript will be generated. The Client consents to recordings/transcripts by participating in a coaching session where those options are selected. Clients who do not consent to recordings or transcripts can ask their Coach to not record or create transcripts or can end their participation in the coaching session.

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  • The Coaching Collective does not process or use recordings or transcripts for any purpose except as selected by the Coach.


Children’s Privacy. The Services are designed for use by adults, not children.

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  • Each Coach is responsible for using the Services in a manner that prevents children from providing their Personal Information without parent or guardian consent.

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  • If a Coach permits children to provide Personal Information through the Services, that Coach does so according to its own privacy practices, not ours. Please contact the Coach with any questions about children’s privacy.

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  • If we discover that a child under 18 has provided the Coaching Collective with their Personal Information, we will delete their information from our systems. If you believe we might have any information collected online from a child under 18, or if you become aware of any unauthorized submission of information to us, please contact us at info@talentcareercoaching.com.


We Do Not Process Payments. The Coaching Collective never collects, stores, or processes
payment information.

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  • We charge Coaches subscription fees and administrative fees, and we sometimes facilitate payments from Clients to Coaches as a Services feature.

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  • The Coaching Collective does not process any payments. Rather, we always use a PCI-DSS compliant payment processor collect, process, and store payment information, subject to the payment processor’s policies and terms.

 

  • The Coaching Collective is not a payment processor, and we do not store payment information or process payments or receive, transmit, or otherwise handle or process any funds as part of the Services.


When You Contact Us. If you contact the Coaching Collective for any reason, we will collect Personal Information from you to respond to your inquiry.

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  • If you request information about our Services, we will collect your contact information as needed to provide you with the information you request.

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  • We collect this information with your consent, and we use it for the purposes stated at the time of collection, to provide you with our Services, and to communicate with you or send you direct marketing communications.


Automatically from your use of the Services. We may automatically collect technical data,
which may include some Personal Information, from your access to or use of the Services.

This technical data may include:

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  • Device information (e.g., IP address, operating system, browser type, device ID, mobile network information, Client ID).

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  • Usage details (e.g., traffic data, search queries, content interactions) and stored information (e.g., metadata).

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  • Data collected from cookies and other technologies to track use of our Services. For example, we use analytics cookies to understand how visitors interact with the Services. Read more about the cookies on our Services from Wix and Acuity Scheduling.

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  • You can block or adjust how cookies interact with your device by changing your browser settings or by installing a third-party plugin. 

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  • We collect this information to achieve our legitimate interest of providing and improving our Services. We may also use this information to deliver targeted advertising.


In addition to the specific uses described above, we may use Personal Information to:

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  • Provide, administer, maintain, improve, or analyze the Services.

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  • Communicate with Coaches or others.

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  • Develop new Services, products, or features.

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  • Prevent fraud, criminal activity, or misuse of the Services, and protect the security of our information systems.

 

  • Comply with legal obligations or protect our rights and the rights of others.

 

  • Support or carry out a business transition or transfer.


4. Disclosing Personal Information
We disclose Personal Information to certain third parties to achieve our business purposes as
described below, with your permission, or as required by law. In the preceding 12 months, we
have disclosed Personal Information from all categories of collection to one or more of the
following recipients:


● Your Coach. Personal Information that we collect as a service provider is made available
to the Coach providing services to the Client. Coaches use this Personal Information
according to their own privacy practices. We do not control and are not responsible for the

privacy practices of our Coaches or third parties. Clients should contact the Coach they
called with any questions about the Coach’s privacy practices.


● Our Service Providers. We use a variety of service providers such as scheduling
platforms, video conference platforms, data storage providers, analytics services, payment
processors, and email services. The type of information that we disclose to a service
provider will depend on the service that they provide to us. Our service providers are
subject to contractual agreements that protect your Personal Information, and we require
all service providers to maintain confidentiality standards that are commercially reasonable
to ensure the security of your Personal Information.


● Law enforcement, and other governmental agencies, as permitted or required by law.


● Other third parties, as permitted by applicable law, for example: if we go through a
business transition (e.g., merger, acquisition, or sale of a portion of our assets); to comply
with a legal requirement or a court order; when we believe it is appropriate in order to take
action regarding illegal activities or prevent fraud or harm to any person; to exercise or
defend our legal claims; or for any other reason with your consent.


● Aggregated and Deidentified Information. We may de-identify or aggregate any
Personal Information or other data input to or collected through the Services. De-identified
and aggregated data is not Personal Information, and we will not attempt to reidentify it
with any consumer except as required by law. We may use this data to analyze the
effectiveness of the Services or improve the Services, such as to train our language
learning models, improve or add features, or for research or related purposes. We reserve
the right to disclose aggregated and de-identified data to third parties without limitation.


● We do not sell Personal Information. We do not disclose Personal Information to third
parties in exchange for monetary or other valuable consideration.


● We do not share Personal Information. We will not share Personal Information with third
parties for cross-platform marketing purposes.


5. Retention of Personal Information
As a service provider to our Coaches, we retain Personal Information about Coaches and their
Clients until the Coach deletes it or instructs us to do so. Coach account information is retained
while the account is active. We delete Coach account data 30 days after the Coach’s subscription
is cancelled. Coaches may retain Personal Information collected through the Services for different
retention periods, subject to the Coach’s privacy practices.


Personal Information on our marketing lists is retained until you opt out or we determine that the
information no longer serves our business purposes. Other types of data are retained and
disposed of according to our company policies. We may retain Personal Information for longer if
we feel it is necessary for legal or regulatory purposes.


When we no longer have a business need for your Personal Information, we will either delete, de-
identify, or anonymize it whenever feasible. Where not feasible (such as data in our backup
archives) we will securely store it and keep it isolated from further processing until it can be
permanently deleted.


6. Third-Party Services
The Services may provide access or links to services offered by third parties. Please note that the
Coaching Collective has no control over third-party websites, apps, devices, or systems, and you
should exercise caution when deciding to disclose your Personal Information.

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7. Your Information, Your Options
The Coaching Collective provides these readily available methods to control your Personal
Information on our information systems:


● Your Account. If you are a Coach or a Client onboarded to the Services, you can access,
correct, update, or delete certain Personal Information on your account by logging in and
saving your changes or adjusting their settings. Some Personal Information is necessary to
use the Services, in which case you must maintain accurate details on their account and
profile. If you require assistance or want to revoke a consent you previously gave us,
please contact info@talentcareercoaching.com.


● Emails from the Coaching Collective. We may send you support emails related to your
account or, if you opt-in, we will send you marketing emails. You can unsubscribe or
change your preferences via the links provided in the emails or send a request to
info@talentcareercoaching.com. If you opt out of marketing emails, we will still send
support emails related to your account.


● Text Messages. If you provide your wireless number, you consent to the Coaching
Collective sending you service text messages. However, we will only send you marketing
text messages if you opt in. The number of texts you receive will depend on the Services
you use and the information you request from us.


Clients may receive texts from the Services on behalf of the Coach they called. These
texts are sent according to the Coach’s privacy practices. Please contact the Coach with
questions or concerns.


You can unsubscribe from text messages by replying STOP or UNSUBSCRIBE to any of
these text messages. Messaging and data charges may apply to any text message you
receive or send. Please contact your wireless carrier if you have questions about
messaging or data charges.


● Privacy Requests. If you are a Client, please direct any privacy-related requests or
inquiries to the Coach you contact via our Services. Otherwise, to exercise privacy
rights as a Coach or visitor, express concerns, lodge a complaint, or request information,
please contact info@talentcareercoaching.com. We respond to privacy requests as
required by applicable law.


● Your Device Settings. You can control the data we collect through cookies and related
technologies by adjusting your device settings or your cookie preferences on the website.


● Do Not Track. Do Not Track signals are signals sent through a browser informing us that
you do not want to be tracked. Currently, our systems do not recognize browser “do-not-
track” requests.


8. Notice of Privacy Rights
Coaching Collective currently offers the Services in the United States only. Consumer privacy in
the United States is governed by federal privacy laws covering specific industries or data uses and
more than a dozen state laws providing consumer privacy rights. IF YOU ARE A CLIENT, YOU
MUST CONTACT THE COACH YOU CALLED TO EXERCISE YOUR PRIVACY RIGHTS
RELATED TO COACHING SERVICE YOU HAVE RECEIVED. The notices in this section are
provided to Clients as a courtesy only. The Coach you called is ultimately responsible for how it
processes your Personal Information and for supporting your exercise of privacy rights.
Residents of states that offer privacy protections may be entitled to some or all of the privacy

rights listed below:

 

  • Right to know. We provide the required information for a consumer’s right to know in this Privacy Notice. We may provide you with additional notices about other ways we process your Personal Information through the Services or via email. Each Coach is responsible for providing their Clients with an explanation for the right to know applicable to the Coach’s services.

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  • Right to reasonable expectations. You can expect Coaching Collective to collect, use, or disclose your Personal Information responsibly and not for any other purpose other than as stated at the time of collection or described in this Privacy Notice. If we collect or use your Personal Information based on your consent, we will also notify you of any changes and will request your further consent as required by law. You may withdraw your consent at any time with reasonable notice by contacting info@talentcareercoaching.com. Coaches must set expectations for their Clients separately. Please contact your Coach you to change or withdraw your consent.

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  • Right to accuracy, and the right to correct your Personal Information. You can correct or update your Personal Information held by Coaching Collective by updating your account or by contacting info@talentcareercoaching.com. However, we do not make any guarantee that Personal Information contained in our Coaches’ data is accurate. We must rely on our Coaches to ensure that the data we process on the Coach’s behalf is current, complete and accurate. Please contact the Coach you called if you become aware that your Personal Information processed through our Services is not accurate.

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  • Right to access your Personal Information. Clients should contact the Coach they called to request access to their Personal Information processed as part of coaching services received. For Personal Information you provide directly to Coaching Collective, please contact us to receive a copy. We will provide copies upon request where required by law, along with details about the types of Personal Information we process, why we process it, and any third parties we work with to collect Personal Information on our behalf. Certain laws may limit the scope or frequency of requests we must fulfill.

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  • Right to deletion. Clients should contact the Coach they called to request the deletion of their Personal Information held by the Coach. If Coaching Collective collected your Personal Information for our own purposes, upon your request and when required by law, we will delete your Personal Information from our systems. This right is not absolute, and we may be entitled to retain and process your Personal Information despite your request. If you make this request, we balance certain legal, contractual, and business interests against your right to request the deletion of your Personal Information.

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  • Right to data portability. In some cases, we are required to provide your Personal Information to another organization at your request and in a structured, commonly used machine-readable format, so that the other organization can read and use it.

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  • No selling or sharing Personal Information. Coaching Collective does not sell any Personal Information or share Personal Information with third parties for cross-contextual behavioral advertising purposes. Coaches are free to sell or share Clients’ Personal Information according to the Coach’s own privacy practices. Please review the Coach’s privacy notice to learn more and to understand how to opt-out.

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  • Limited use and disclosure of sensitive Personal Information. Coaching Collective does not collect sensitive Personal Information, and in no case will Coaching Collective use or disclose sensitive Personal Information for the purpose of inferring characteristics about a consumer. Coaches are free to collect Clients’ sensitive Personal Information. Please review the Coach’s privacy notice to learn more for instructions to opt-out.

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  • Right to non-discrimination. If you reside in a jurisdiction that extends a right to non-discrimination related to the exercise of privacy rights, we will not (i) deny you goods or services, (ii) charge you different prices or rates for goods or services, (iii) provide you a different level or quality of goods or services, (iv) retaliate against you as an employee, applicant for employment, or independent contractor; or (v) suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services, because you exercised your statutory right unless permitted by law.

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  • Right to disclosure of certain information. You may have a right to request information about how we collect and use your Personal Information, such as (i) the categories of Personal Information we have collected about you; (ii) the categories of sources for the Personal Information we have collected about you; (iii) our business purpose for collecting, using, disclosing, or selling that Personal Information, as applicable; and (iv) the categories of third parties with whom we disclose that Personal Information. Coaching Collective does not sell or share your Personal Information, but if we did you could request two separate lists stating: (a) sales, identifying the Personal Information categories that each category of recipient purchased; and (b) sharing for a business purpose, identifying the Personal Information categories that each category of recipient obtained. Certain laws may limit the number or frequency of requests we must fulfill.

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  • Right to not be subject to automated decision-making and the right to opt out of profiling. Coaching Collective does not process Personal Information via automated decision-making or profiling. Each Coach is responsible for their own processing and for providing Clients with notice and a method to opt-out.

 

  • Right to restrict processing. You may have the right to request that we restrict the processing of your Personal Information if (i) the data is inaccurate, (ii) the processing is unlawful, (iii) we no longer need the Personal Information, or (iv) you exercise your right to object. Your right to restrict may be limited to Personal Information that is sensitive in nature, or that is sold or shared for certain purposes. Clients should contact the Coach they called to restrict processing of Personal Information collected as part of coaching services received.

 

  • Right to object. You may have the right to request, under certain circumstances and where we are required to do so by law, that we limit our processing of your Personal Information as you request.

 

  • Right to disclosure of marketing information. If you are a resident of the State of California, California’s Shine the Light Act (Civil Code sections 1798.83-1798.84) entitles California consumers to request certain disclosures regarding Personal Information sharing with affiliates and/or third parties for marketing purposes.

 

  • Health Data Rights. Coaching Collective does not collect any health data. A Coach may choose to collect health data or otherwise process health data as part of the coach’s use of our Services. Some laws entitle consumers to certain details about health data collected about them, including (i) confirmation of whether the entity collects, shares, or sells the consumer’s health data and access that data, including a list of all third parties and affiliates with whom the entity has shared or sold the health data and a method to contact those third parties, (ii) a method to withdraw consent related to use of health data, and (iii) the right to have their health data be deleted.


9. Data Security

The Coaching Collective has implemented and maintains reasonable security measures to secure
Personal Information on our Services from accidental loss and unauthorized access, use,
alteration, and disclosure. Our personnel are required to follow security protocols and are trained
to handle sensitive data. Data and systems are subject to regular backups and audits. Our service
providers are contractually bound to adhere to the same security protections. We have policies
and protocols in place to respond to security incidents in compliance with our customer
agreements and applicable law. Our security measures are appropriate to the volume, scope, and
nature of the Personal Information processed and designed to meet our duty of care.

 

Coaches are responsible for securely storing and processing Personal Data on the Coach’s
information systems and through their use of our Services. We cannot guarantee the security of
information transmitted over the Internet. Any data transmissions are at the risk of the person
initiating the transfer.


10. Owned and Operated in the U.S.
The Coaching Collective is owned and operated in the United States and made available to
Coaches for their businesses in the United States. COACHES AND CLIENTS OUTSIDE THE
UNITED STATES SHOULD NOT USE THE SERVICES. We do not warrant that the Services are
appropriate or authorized for use in any other jurisdictions. Each Coach is responsible for
determining whether its use of the Services complies with applicable laws. If you access the
Services from outside the United States, you do so at your own risk and your Personal Information
will be transferred to, processed, stored, and used in the United States. Personal Information in
the United States, it may be accessed by government authorities. By allowing us to collect
Personal Information about you, you consent to the transfer and processing of your Personal
Information as described in this section.

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