Coaching Collective Terms of Use

Last Updated May 5, 2025

These Terms of Use (or “Terms”) are a binding agreement between the Coaching Collective (“Coaching Collective,” “us” or “we”) and you and govern your use of our online platform with features to support visibility, business logistics, and community with a values-aligned network of coaches (the “Services”). Our Privacy Notice is incorporated into these Terms by this reference. Additional, separate terms may apply to your use of certain of the Services, each of which will be considered to form part of these Terms.

THESE TERMS INCORPORATE THE CLASS ACTION WAIVER AND

ARBITRATION PROVISION SET FORTH IN COACHING COLLECTIVE’S TERMS OF USE.

1. Terms Acceptance
To use the Services, you must agree to be unconditionally bound by these Terms. You must be of legal age and capacity to form a binding contract to accept the Terms and use the Services. If you are accessing the Services on behalf of a company or other legal entity (“Entity”), you represent and agree that you are authorized to act on behalf of the Entity and to bind such Entity to these Terms. You accept the Terms by using the Services as a Coach or by clicking to accept or agree to the Terms where this option is made available to you. These Terms will remain in effect as long as you use our Services. If you do not agree with any of these Terms, do not access or use the Services.

By accepting these Terms, you also accept and agree to be bound by our Data Processing Addendum posted to the Coaching Collective website.

2. Services
The Coaching Collective is a curated network of heart-forward career coaches who are doing
transformational work.

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a. Clients. Clients may use the Services to create an account and access
coaching services from one or more of our Coaches. Client use of the Services is free of
charge unless otherwise stated at the time you select the Services.

b. Coaches. We offer tiered Services to Coaches in exchange for the
corresponding fees as detailed at www.talentcareercoachingcollective.com. The
Services to Coaches include: (i) a featured profile on the Coaching Collective website,
(ii) optional access to shared online scheduling and meeting tools, (iii) marketing support
(e.g., blogs, social media, webinars) based on your selected subscription tier, (iv) access
to the Coaching Collective Slack community, and (v) access to virtual community
meetings. Clients of Coaches may use the Services to register and book coaching
sessions or other services with their Coach.

3. Registration
You can browse our website without registering, but to use our other Services you must first
create an account with us by providing your contact information, business information, login
credentials, and other information requested at the time of registration. You agree to (a) use
only accurate information in connection with the Services at all times; (b) at all times use the
Services in compliance with applicable law; and (c) promptly notify the Coaching Collective if
you discover or otherwise suspect any security breaches relating to the Services; and (d) be
held solely liable for losses incurred by the Coaching Collectively due to any inaccurate
information you submit through the Services. If you access the Services on behalf of an Entity, by registering with Coaching Collective, you confirm that you are a business entity authorized to
conduct business by the state in which you operate. You are solely responsible for ensuring that
only authorized persons have access to and use of your account. Coaching Collective shall
have no liability whatsoever for, and you agree to fully indemnify, defend, and hold harmless
Coaching Collective for any and all damages arising from your failure to maintain the security of
your account access credentials.

4. License Grant
The Services are owned, controlled, or licensed by the Coaching Collective or its affiliates, or
are the property of their respective owners. The Coaching Collective grants you a non-
exclusive, non-transferable, non-sublicensable, limited, revocable right to use the Services for
your own personal, internal business, and non-commercial (except for a Coach’s work with their
Clients on via the Services or conducting business with the Coaching Collective) purposes,
subject to the terms and conditions set forth herein (the “License”). The Services are licensed
to you, not sold. Neither the License nor any other provision hereof shall grant any rights in the
Services or other intellectual property rights except the limited License of use set out above.
The License shall be for the term of these Terms of Use only. The Coaching Collective reserves
all rights not expressly granted herein.

5. Privacy
All Personal Information collected and processed via the Services is governed by the Coaching
Collective Privacy Notice. By accessing or using the Services, and providing information to or
through the Services, you acknowledge that you have received, read in full, and consent to our
Privacy Notice. You agree to use the Services in compliance with all applicable privacy laws.

6. Clients
This Section 6 applies only to users of the Services who are Clients of Coaches.

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a. Use of Services. Your Coach may invite you to register on the Services
to book coaching sessions with the Coach or use other features available to you through
the Services. Your use of the Services as a Client does not change your relationship
with your Coach, nor does it make the Coaching Collective a party to any relationship or
transactions related to any services you receive. A Client’s use of the Services, or their
Coach’s invitation to use the Services, does not guarantee that the Coaching Collective
will permit such use. As a Client, the Coaching Collective reserves the right to close,
suspend, or limit your access to the Services if, in our sole discretion, (i) we are unable
to obtain or verify your identity or eligibility; (ii) we suspect a security compromise related
to your use of the Services; (iii) as requested by a Coach; or (iv) for any other reason at
our sole discretion.

b. Coach’s Terms. Any receipt of coaching services from a Coach via or in
relation to the Services is governed by any terms and conditions offered by the Client’s
Coach, as applicable. For the avoidance of doubt, the Coaching Collective is not a party
to any agreement between a Client and Coach, and the Coaching Collective shall not be
liable for any services received in relation to the Services or the payment or nonpayment
for such services.

c. No Warranty or Liability. You acknowledge that the Coaching Collective
does not warrant the accuracy or reliability of any information offered by a Coach. The
Coaching Collective is not liable to any Client or Coach for any claim related to the
quality, usability, or any other element of the services received from a Coach. The
Coach shall be solely liable for any claim(s) that arise, directly or indirectly, from a

Client’s receipt of or payment for coaching services. The Coaching Collective makes no
warranties with respect to the products, services or information provided by Coaches
through the Services. The Coaching Collective cannot and will not intervene in any
dispute between a Client and a Coach for any services received or transactions
occurring via or relating to the Services.

d. Issues or Disputes. The Client must contact the Coach to resolve any
issues with respect to services from that Coach. If you have dispute rights through the
company facilitating your payment method, any disputes filed with such company issuer
shall be between you and that company, and the Coaching Collective shall not be held
liable for such disputes.

7. Coaches
This Section 7 applies only to users of the Services who are Coaches.

a. Use of Services. As a Coach, you use the Services as an independent
business owner. You are solely responsible for compliance with any laws, regulations, or
rules applicable to your coaching business. You must execute a written agreement with
each Client to receive your coaching services, to which the Coaching Collective is not a
party and for which the Coaching Collective has no obligation or liability. You further
agree you will only use the Services to provide coaching services requested by your
Client, in a manner and amount subject of the informed consent of that Client, and as
permitted by these Terms.

b. Relationship with Clients. Coaches use the Services to support their
independent coaching businesses and to provide coaching services to their independent
Clients. Coach retains full ownership of the Client relationship and are solely responsible
for service delivery. The Coaching Collective has no relationship with a Coach’s Clients.
Coaches are required to provide their Clients with a written contract for coaching
services in compliance with our Instructions for Minimum Terms of Coaching Agreement
posted to our website as well as all required notices and documentation to the in
compliance with applicable laws and regulations. All coaching sessions and the
relationship between the Coach and a Client are between the Coach and Client only and
the Coaching Collective is not party to such relationship in any manner. You agree that
the Coach and the Client, and not Coaching Collective, are responsible for their
respective obligations relating to each coaching session and Coach-Client relationship
supported through the Services. The Coach is solely responsible for providing customer
service to their Clients for any and all issues related to your services or coaching
business. Coaching Collective cannot and will not intervene in any dispute between a
Client and a Coach for any coaching or business activities using the Services. The
Coaching Collective is not responsible and shall have no liability related to the provision
of coaching services from Coach to any Client.

c. Not Professional Advice. The Coaching Collective provides Services that
support Coaches and their coaching businesses, but the Services are not coaching
services, career services, legal services, or any other form of professional advice. YOU
UNDERSTAND AND AGREE THAT THE CONTENT PROVIDED THROUGH THE
SERVICES IS FOR INFORMATIONAL PURPOSES ONLY. COACHING COLLECTIVE
DOES NOT OFFER CAREER OR LEGAL ADVICE. Any reliance you place on
information offered through the Services is strictly at your own risk. We disclaim all
liability and responsibility arising from any reliance placed on such content by you or any
other User, or by anyone who may be informed thereof.

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d. Subscriptions. The Services are provided to Coaches on a subscription
basis. Available subscription tiers and pricing are published at
www.talentcareercoachingcollective.com. Coach is solely responsible for monitoring
their use of the Services in compliance with the selected tier. You agree that your
subscription begins the day you sign up for Services and automatically renews every 30
days unless you cancel or change it. Subscriptions are subject to change with thirty (30)
days’ notice posted to the Services. To upgrade, downgrade or cancel your subscription,
please contact info@talentcareercoaching.com. You can request to upgrade your
subscription level at any time. Upgrades are effective immediately and apply to the then-
current monthly billing period. Any resulting additional fees for the then-current billing
period are due at the time of upgrade. If you request a downgrade, the downgrade will
be effective on the next monthly billing period and will continue for subsequent billing
periods until you request another change. You can cancel your subscription with thirty
(30) days’ advance written notice; cancellations are effective at the end of the next
complete billing period. If you cancel your subscription or otherwise terminate your
agreement with us, we will retain any fees you paid to us under these Terms unless
otherwise set forth herein.

e. No HIPAA Services. You understand and agree that the Services are not
designed to provide services subject to Health Insurance Portability and Accountability
Act of 1996 (“HIPAA”) or to collect or process information subject to health privacy laws
or other sensitive or protected information. You agree to never use the Services to
collect, process, or transmit any protected health information, medical advice,
diagnoses, or any other service that requires professional licensure.

f. Privacy and Confidentiality. You also specifically acknowledge and agree
to the following:

As between you and Coaching Collective, you are solely responsible for
disclosing to your Clients, as applicable, that you are utilizing our Services and
providing Client information to us, and agree to display a link to our Privacy Notice
and Terms of Use in the privacy policy or terms of service applicable to your
products that work with the Services.

You are solely responsible for implementing and abiding by your own privacy
practices. You agree to comply with all applicable state and federal laws and rules
in connection with your collection, security, and dissemination of any Personal
Information in connection with your coaching business and to provide your Clients
with all required notices and disclosures.

You have obtained all necessary rights and consent under applicable law to
disclose to the Coaching Collective or allow the Coaching Collective to collect,
use, retain, and disclose any data that you provide to us or authorize us to collect,
including information that we may collect directly from your Clients.

If you receive information about third parties, including Clients, through the
use of the Services, you agree to keep such information confidential and to only
use it solely as strictly required by your use of the Services. You may not disclose
or distribute any such information to a third party or use any such information for
marketing purposes unless you receive the express written consent of any
applicable user and Coaching Collective to do so.

You collect, process, and disclose Personal Information regarding you and
your Clients at your own risk. Coaching Collective may provide or recommend
security procedures and controls intended to reduce the risk of privacy violations

or other data security incident (“Safeguards”). You agree to review and
implement all such Safeguards as appropriate for your business and, if necessary,
use other procedures and controls not provided by us. You additionally agree to
provide reasonable assistance and cooperation, including but not limited to third-
party audits, in response to our prevention of a suspected or known data security
incident. Reports issued from such third-party audits may be provided to Coaching
Collective or our service providers.

g. Records. You are solely responsible for compiling and retaining permanent
records of all transactions and other data associated with your account as may be
required for your business. Coaching Collective is not responsible for maintaining your
transaction history or other records in a manner consistent with your record retention
obligations. The Coaching Collective will provide you with an IRS Form 1099 related to
your use of the Services for each tax year where required by applicable law. You are
responsible for reconciling the transaction history reflected in your account with your
actual transactions. You agree to give Coaching Collective at least fifteen (15) days’
written notice of your intent to change any aspect of your business relating to the
Services. You agree to provide us with prompt notification if you are the subject of any
voluntary or involuntary bankruptcy or insolvency petition or proceeding. You also agree
to promptly notify us of any adverse change in your financial condition, any planned or
anticipated liquidation or substantial change in the basic nature of your business, any
transfer or sale of 25% or more of your total assets or any change in the control or
ownership of your business. You will also notify us of any judgment, writ or warrant of
attachment or execution, or levy against 25% or more of your total assets not later than
three (3) days after you obtain knowledge of it.

h. Verification. You represent and warrant that you hold all business and
professional licenses and credentials required by the laws and regulations of your
jurisdiction and industry to use the Services as a Coach. The Coaching Collective
reserves the right to require you to provide copies of your credentials, licenses, business
EIN or Tax ID, government identification card, invoice or financial statement, or other
information for identity verification and/or to assess your business risk. We use this
information for internal purposes only. By accepting these Terms, you authorize us to
retrieve information about you by using third parties, including credit bureaus and other
information providers. We may periodically update this information to determine whether
you continue to meet our eligibility requirements. The Coaching Collective will review
information provided by you at registration for verification and to determine if you are
eligible to use the Services. We will notify you once your account has been either
approved or deemed ineligible.

i. Errors. You agree to notify Coaching Collective of any errors or discrepancies
listed in your account (each an “Error”) within 30 days from the reflection of a
transaction on your Account. We will investigate reported Errors and attempt to rectify
any Errors that you or we discover. In the event you are owed money as a result of an
Error, we will transfer funds to your designated bank account within 30 days of the
resolution of the Error. Your failure to notify us an Error within 60 days of when it first
appears on your account will be deemed a waiver of any right to amounts that may be
owed to you in connection with any such Error, including any related charges. If you
submit or cause us to process transactions erroneously, you will contact us immediately
to inform us of the specifics of the error and fully cooperate with us in our resolution of
that error. Your failure to notify us of a processing error within 30 days of when it first
appears on your account will be deemed a waiver of any right to amounts owed to you

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8. Fees and Payments
You acknowledge and agree to the billing and payment provisions described herein. All Fees
are quoted in United States dollars. We reserve the right to modify our fees from time to time, in
our sole discretion, and upon written notification to you or by posting the modified Fees on the
Services. All payments are non-refundable. 

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a. Payment Features. The Services include payment features powered by our
third-party secure payment processors. Coaches use these payment features to submit
payments related to their use of the Services. Coaches may also direct their Clients to
submit payment for their coaching services via the payment features available on the
Services. Anyone who submits payment via payment features available through the
Services must maintain a valid payment method on file with us. You represent and
warrant that the payment information you provide to us is correct and accurate and you
are using a form of payment that you are legally authorized to use for this purpose. You
are solely liable for any payment or credit card fraud, abuse or unauthorized use by you
or others.

b. Subscription Fees. Coaches’ subscriptions to the Services are provided in
exchange for a subscription fee (“Subscription Fee”) paid monthly or annually, as
applicable, and are paid in advance by automatic credit against the Coach’s payment
method on file with us. Such monthly fee is determined by the tier of Services to which
the Coach subscribes. Subscription billing starts on the day you sign up for Services that
incur a fee. Billing starts on the day the Coach subscribes to the Services, even if some
Services are not immediately available.

c. Admin Fees. As a Coach, if you use the Services to book sessions, participate in
hosted events, or for other administrative processes that result in earnings (“Admin
Fee”), you will incur a fee equal to twenty percent (20%) of your earnings from such
administrative activities. Admin Fees are due and payable by automatic credit on the
next monthly billing period.

d. Taxes. You are solely responsible for payment of any and all applicable sales
and use taxes based on the address that you provide when you register. You agree that
we may charge your payment method, withdraw amounts from your settlement funds or
designated bank account, or charge any other payment method we have on file for you
for the Fees due hereunder, any sales and use taxes and any late fees or interest (as
described below).

e. Late Fees. Failure to pay Fees within five (5) days of the due date qualifies as a
breach of these Terms. If you do not pay Fees or other amounts owed on time or if we
cannot charge the payment method you have on file for any reason, we reserve the right
to either suspend or terminate your access to the Services. In addition, if any payment is
not received within 30 days after the due date, then we may charge a late fee of $10 and
we may assess interest at the rate of 1.5% of the outstanding balance per month (18%
per year), or the maximum rate permitted by law, whichever is lower, from 30 days after
the due date until the date paid. If your unpaid Fees are referred to an attorney or
collections agency, you shall pay all reasonable attorney’s fees or collections agency
fees. Coaching Collective may, but is not obligated to, refund all or a portion of the Fees
paid.

f. Collection Rights. To the extent permitted by law, Coaching Collective may
collect any obligations you owe us under these Terms by deducting the corresponding
amounts from funds payable to you arising from the settlement of transactions, including

funds from another one or your Account. Fees will be assessed at the time a transaction
is processed and will be first deducted from the funds received for such transactions. If
the settlement amounts are not sufficient to meet your obligations to us, we may debit
your bank account registered in your account for any amounts owed to us. Your failure
to fully pay amounts that you owe us on demand is a material breach of these Terms
and you will be liable for our costs associated with collection in addition to the amount
owed, including without limitation attorneys’ fees and expenses, costs of any arbitration
or court proceeding, collection agency fees, and any applicable interest. We reserve the
right to seek payment directly from fraudulent payors, and you consent to our doing so
as we deem suitable in our sole discretion. In some cases, we may require a personal
guarantee from a principal from your business as a condition of our continuing to provide
Services to you. If a personal guarantee is necessary, we will specifically inform you in
advance of providing the Services.

9. Acceptable Use
You agree not to: (a) rent, retransmit, disclose, publish, sell, assign, lease, sublicense, market,
or transfer the Services or any portion thereof (including the Content) or use it in any manner
not expressly authorized by these Terms; (b) copy, reverse engineer, translate, port, modify, or
make derivative works of any portion of the Services; (c) violate or attempt to violate the security
features of the Services; (d) use any device, software, or routine to interfere or try to interfere
with the proper working of the Services or any activity being conducted on via the Services; or
(e) use or try to use any device or mechanism (including browsers, spiders, robots, avatars, or
intelligent agents) to navigate or search the Services other than the search engine or search
agents that we make available via the Services and generally available third-party web
browsers. Tampering with the Services, conducting fraudulent activities on the Services and all
other illegal activities are prohibited and may subject a user to legal action and/or termination of
your access to the Services. If you engage in the foregoing activity, you may face civil or
criminal liability. We will investigate occurrences that may involve such violations. We may
involve or cooperate with law enforcement authorities in prosecuting users who are involved in
such violations.

10. Prohibited Use
You are strictly prohibited from using the Services or Content: (a) for any unlawful purpose; (b)
to solicit others to perform or participate in any unlawful acts; (c) to violate any international,
federal, or local laws, regulations, rules, or ordinances; (d) to infringe upon or violate our
intellectual property rights or the intellectual property rights of others; (e) to harass, abuse,
insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual
orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or
misleading information; (g) to upload or transmit viruses or any other type of malicious or
destructive code; (h) to collect or track the personal information of others; (i) to spam, phish,
pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to
interfere with or circumvent the security features of the Services or any related website or
application, other website or application, or the internet. We reserve the right to terminate your
use of the Services for violating any of the prohibited uses.

11. Your Content
Certain features of the Services allow you to transmit or submit text, data, images, media,
comments, improvements, ideas or other content to the Services (collectively, “Your Content”).
Your Content is the property and responsibility of the Coach who submits it. Your Content must
not: (a) contain data that is subject to HIPAA, children’s privacy, or other consumer protection
laws unless expressly permitted in writing by the Coaching Collective; (b) misrepresent your identity or affiliation with any person or organization; (c) seek to transmit chain letters, or bulk or
junk email or relate to contests, sweepstakes, or other sales promotions; (d) include information
that may be used to track, contact, or impersonate an individual; (e) infringe any intellectual
property or other proprietary rights of Coaching Collective or any other person; (f) seek to harm
or exploit children; (g) contain any material that is false, defamatory, libelous, obscene,
harassing, discriminatory, profane, or otherwise offensive, damaging, unlawful, or harmful; (h)
violate Coaching Collective’s or any other person’s or entity’s legal rights, contain any material
that could give rise to civil or criminal liability under applicable laws or regulations, or otherwise
promote, advocate or assist any illegal activity or unlawful act; or (i) be otherwise objectionable
as determined by Coaching Collective at our sole discretion.

We reserve the right, but have no obligation to monitor, review, screen, post, remove, reject,
modify, or store Your Content at any time and for any reason at our sole discretion without
notice. We do not endorse any Your Content, and the Your Content posted does not reflect our
opinions, views, or advice. We take no responsibility and assume no liability for any Your
Content that you or a third-party submits on or through the Services, nor do we assume any
liability for any action or inaction regarding transmissions, communications or content provided
by any user or third party. To the extent that the law permits, you release us from any claims or
liability related to any Your Content posted via the Services and from any claims related to the
conduct of any other users.

In consideration for your use of the Services, you hereby grant Coaching Collective an
irrevocable, worldwide, royalty-free, fully paid, sub-licensable, perpetual license to use,
reproduce, make derivative works from, distribute, publish, display, or perform such Your
Content in whole or in part, by any and all means and media to you with the Services. The
license grant in this paragraph additionally permits the Coaching Collective to use Your Content
to market and promote the Coaching Collective provided that no such use publicly identifies a
Client without the Client’s prior written permission. You expressly permit Coaching Collective to
display your name and/or logo for marketing and promotional purposes. You may withdraw your
consent at any time and for any reason by writing to us at info@talentcareercoaching.com. You
acknowledge that Coaching Collective may modify Your Content for any purpose. However,
Coaching Collective has no obligation to use any Your Content, and Coaching Collective’s use
of any Your Content does not create or imply any endorsement of or affiliation with you. To the
extent permitted by applicable laws, you hereby covenant not to assert against us any moral
rights you may have in any of Your Content.

12. LIMITATION OF LIABILITY
TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU EXPRESSLY UNDERSTAND
AND AGREE THAT IN NO EVENT SHALL THE COACHING COLLECTIVE, ITS EMPLOYEES,
AGENTS, SUPPLIERS OR INDEPENDENT CONTRACTORS (THE “DISCLAIMING
ENTITIES”) BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL,
CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO,
DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE
LOSSES WHICH MAY BE INCURRED IN CONNECTION WITH ANY DISCLAIMING ENTITY
OR THE SERVICES, OR ANY GOODS, SERVICES, OR INFORMATION PURCHASED,
RECEIVED, SOLD, OR PAID FOR BY WAY OF THE SERVICES, REGARDLESS OF THE
TYPE OF CLAIM OR THE NATURE OF THE CAUSE OF ACTION, EVEN IF THE
DISCLAIMING ENTITY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE OR
LOSS. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE
LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH
JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT
PERMITTED BY LAW.

13. DISCLAIMER OF WARRANTIES
YOUR USE OF THE SERVICES IS AT YOUR OWN RISK. THE COACHING COLLECTIVE
MAKES NO EXPRESS, IMPLIED OR STATUTORY REPRESENTATIONS, WARRANTIES, OR
GUARANTEES IN CONNECTION WITH THE SERVICES OR RELATING TO THE
AVAILABILITY, QUALITY, RELIABILITY, SUITABILITY, TIMELINESS, TRUTH, ACCURACY
OR COMPLETENESS OF THE SERVICES. TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, THE SERVICES ARE PROVIDED TO YOU ON AN “AS IS,” “AS
AVAILABLE” AND “WHERE-IS” BASIS WITH NO WARRANTY OF IMPLIED WARRANTY OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON- INFRINGEMENT
OF THIRD-PARTY RIGHTS. TO THE FULLEST EXTENT PERMITTED BY LAW, THE
COACHING COLLECTIVE AND THE DISCLAIMING ENTITIES MAKE NO WARRANTY OF
ANY KIND THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, THAT ITS
OPERATIONS WILL BE UNINTERRUPTED OR ERROR FREE, THAT ANY DEFECT WITHIN
THE SERVICES WILL BE CORRECTED, OR FOR ANY BREACH OF SECURITY
ASSOCIATED WITH THE TRANSMISSION OF INFORMATION (INCLUDING SENSITIVE
INFORMATION) THROUGH THE SERVICES. ANY RELIANCE ON THE MATERIAL OR
INFORMATION MADE AVAILABLE THROUGH THE SERVICES IS AT YOUR OWN RISK. WE
DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE,
OR ERROR-FREE, OR THAT ANY ERRORS WILL BE CORRECTED. WE DO NOT
WARRANT THAT THE RESULT OBTAINED FROM USE OF THE SERVICES WILL BE
ACCURATE OR RELIABLE. NO ORAL OR WRITTEN INFORMATION, REPRESENTATION
OR ADVICE GIVEN BY THE COACHING COLLECTIVE SHALL CREATE A WARRANTY
WITHOUT A WRITING SIGNED BY THE COACHING COLLECTIVE REFLECTING THE
CREATION OF SUCH WARRANTY.

14. INDEMNIFICATION
YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS THE COACHING
COLLECTIVE AND THE DISCLAIMING ENTITIES FROM ALL CLAIMS, LOSSES, DAMAGES,
PENALTIES, LIABILITY AND COSTS, INCLUDING REASONABLE ATTORNEYS’ FEES, OF
ANY KIND OR NATURE ARISING OUT OF OR RELATED TO A CLAIM (A) ALLEGING THAT
YOUR USE OF THE SERVICES INFRINGES OR VIOLATES THE RIGHTS OF A THIRD
PARTY (INCLUDING ANY COACH) OR VIOLATES APPLICABLE LAW; OR (B) ARISING OUT
OF YOUR BREACH OF THESE TERMS OF USE OR THE DOCUMENTS THEY
INCORPORATE BY REFERENCE.

15. CLASS ACTION WAIVER
YOU HEREBY WAIVE ANY RIGHT TO COMMENCE OR PARTICIPATE IN ANY CLASS
ACTION LAWSUIT AGAINST THE COACHING COLLECTIVE RELATED TO ANY CLAIM,
DISPUTE OR CONTROVERSY, AND, WHERE APPLICABLE, YOU HEREBY AGREE TO OPT
OUT OF ANY CLASS PROCEEDING AGAINST THE COACHING COLLECTIVE OTHERWISE
COMMENCED ON OR AFTER THE EFFECTIVE DATE OF THESE TERMS.

16. Dispute Resolution
Any controversy or claim between you and The Coaching Collective arising out of or relating to:
(a) these Terms of Use or the breach thereof, or (b) your access to or use of the Services, or (c)
any alleged violation of any federal or state or local law, statute or ordinance (each such
controversy or claim, a “Claim”), shall be resolved exclusively by a binding arbitration
administered by the American Arbitration Association in accordance with its Commercial
Arbitration Rules, with the arbitration to be held in Multnomah County, State of Oregon, USA.
Claims shall be heard by a single arbitrator. The parties may choose for themselves whether to

appear in person, by phone, or through the submission of documents. The arbitration shall be
governed by the Federal Arbitration Act and by the internal laws of the State of Oregon, without
regard to conflicts of laws principles. You hereby consent to the exclusive jurisdiction of the
state and federal courts located in Multnomah County, Oregon, USA to enforce these Terms.
However, judgment on the award rendered by the arbitrator may be entered in any court having
jurisdiction thereof. The prevailing party shall be entitled to an award of reasonable attorneys’
fees. In arbitration, the parties give up their right to have their Claim decided by a judge or jury,
and their Claim is instead decided by an arbitrator. Discovery rights and appellate rights in
arbitration are more limited than in court. The arbitrator shall issue a reasoned award in writing,
including all findings of fact and law upon which the award was made.

YOU AND THE COACHING COLLECTIVE AGREE THAT EACH MAY BRING OR
PARTICIPATE IN CLAIMS AGAINST THE OTHER ONLY IN THEIR RESPECTIVE
INDIVIDUAL CAPACITIES, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY
PURPORTED CLASS, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. UNLESS
BOTH YOU AND THE COACHING COLLECTIVE AGREE OTHERWISE IN WRITING, THE
ARBITRATOR MAY NOT CONSOLIDATE OR JOIN THE CLAIMS OF OTHER PERSONS OR
PARTIES WHO MAY BE SIMILARLY SITUATED, AND MAY NOT OTHERWISE PRESIDE
OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. IF A CLAIM
IMPLICATES THIS SECTION, AND IF THIS SECTION IS FOUND TO BE INVALID,
UNENFORCEABLE, OR ILLEGAL BY A COURT OF COMPETENT JURISDICTION, THEN
SUCH CLAIM MUST BE ADJUDICATED BY A COURT AND NOT BY AN ARBITRATOR.
NOTWITHSTANDING THE FOREGOING, IF ANY CLAIM IS NOT SUBJECT TO
ARBITRATION, YOU AGREE TO SUBMIT AND CONSENT TO THE PERSONAL AND
EXCLUSIVE JURISDICTION IN, AND THE EXCLUSIVE VENUE OF, THE STATE AND
FEDERAL COURTS LOCATED WITHIN MULTNOMAH COUNTY, OREGON, WHICH IS THE
PLACE OF PERFORMANCE OF THESE TERMS.

17. Term and Termination
These Terms of Use are effective unless and until they are terminated by either you or us. You
may terminate these Terms at any time by discontinuing use of our Services. We may terminate
these Terms of Service at any time without notice to you and accordingly we may terminate
your access to our Services or any part thereof. We reserve the right to disable any username,
password or other identifier, whether chosen by you or provided by us, at any time in our sole
discretion for any or no reason, including if, in our opinion, you have violated any provision of
these Terms. If your access to the Services is terminated by you or us, we will delete your
information in accordance with our Privacy Notice. Upon termination of these Terms: (a) the
rights and licenses granted to you herein shall terminate as to the terminated rights, (b) you
shall cease all use of the Services that have been terminated, and (c) The Coaching Collective
may at its own discretion remove and/or purge your data and any other information related to
providing you with the Services.

18. General Terms

a. Legal Compliance; Void Where Prohibited. The Coaching Collective
administers and operates the Services from its headquarters in Portland, Oregon, USA.
Although the Services are accessible worldwide, not all features, products or services
discussed, referenced, provided, or offered via the Services are available to all persons
or in all geographic locations, or appropriate or available for use outside the United
States. The Coaching Collective reserves the right to limit, in its sole discretion, the
provision and quantity of any feature, product or service to any person or geographic
area. Any offer for any feature, product or service made on the Services is void where

prohibited. If you choose to access the Services from outside the United States, you do
so on your own initiative and you are solely responsible for complying with applicable
local laws. Without limiting the foregoing, when using the Services, you agree to comply
with all applicable laws, including, but not limited to ecommerce, export controls, and
applicable laws governing privacy and data security and their requirements related to
verifiable consent, parental consent, consumer privacy rights, recordkeeping,
international data transfer laws and other requirements.

b. Choice of Law. These Terms and all matters arising out of or relating to
these Terms shall be construed and enforced in accordance with the laws of the State
of Oregon, without regards to its principles of conflict of laws. Foreign laws do not apply.
The United Nations on Contracts for the International Sale of Goods and any laws based
on the Uniform Computer Information Transactions Act (UCITA) shall not apply to these
Terms.

c. Notice. Coaching Collective may provide you with notices regarding the
Services, including changes to these Terms, by email to your email address on file with
us, regular mail, or postings to the Services. You will be deemed to have received any
email sent to the email address then associated with your account when we send the
email, whether or not you actually receive the email. It is your responsibility to keep your
email address current.

d. Service Access. The Coaching Collective will use commercially
reasonable efforts to maintain availability of Services. You agree and understand that
there will be times when the Services will not be available, such as scheduled
maintenance times; outages; emergency maintenance; unavailability caused by
software, hardware, Coaches, Clients; and causes beyond our reasonable control. The
Coaching Collective will make commercially reasonable efforts to notify you of planned
downtime and unavailability of the Services. The Coaching Collective is not liable for
any delays, interruptions, or other transmission errors resulting from any lack of Service
access or caused by your device or your internet or wireless service provider.

e. Accuracy. Occasionally there may be information available through the
Services that contains typographical errors, inaccuracies or omissions related to product
descriptions, pricing, promotions, offers, availability, and other topics. We have no
obligation to update, amend, or clarify information in the Services, including without
limitation, pricing information, except as required by law. No specified update or refresh
date should be taken to indicate that all information in the Services has been modified or
updated.

f. Links. Links to websites from the Services are provided solely for your
convenience. The Coaching Collective is not responsible for the content of any other
websites, nor do we make any representations about the content or accuracy of material
on any other websites. Inclusion of any linked website on our Services does not imply
The Coaching Collective’s approval or endorsement of the linked website. If you click
through to another website, you do so at your own risk. Please be aware that when you
click on links that take you to external websites, you will be subject to their privacy
policies and practices and not ours. Any concerns regarding any such website, service
or resource, or any hyperlink thereto, should be directed to the website’s owner or
operator.

g. Relationship of Parties. The relationship of the parties hereto is that of
independent contractors. You agree that no joint venture, partnership, employment, or agency relationship exists between you and the Coaching Collective as a result of these
Terms or your use of the Services.

h. Severability and Waiver. If any of these Terms is found to be
inconsistent with applicable law, then such term shall be interpreted to reflect the
intentions of the parties, and no other terms will be modified. The Coaching Collective’s
failure to enforce any of these Terms is not a waiver of such term. If any provision of these
Terms is held invalid or unenforceable for any reason, the remainder of the provision
shall be amended to achieve as closely as possible the economic effect of the original
term and all other provisions shall continue in full force and effect.

i. Entire Agreement. These Terms and the documents incorporated by
reference herein are the entire agreement between you and the Coaching Collective
and supersede all prior or contemporaneous negotiations, discussions, or agreements
between you and The Coaching Collective about the Services. These Terms, and any
rights and licenses granted hereunder, may not be transferred or assigned by you, but
may be freely assigned by The Coaching Collective without restriction. The contents
ownership, copyright, trademark, disclaimer of warranties, representations made by you,
limitations of liability, and general provisions shall survive any termination of these
Terms.

19. Consent to Electronic Signature
By using the Services, typing your name into any of our electronic forms and indicating your
acceptance or clicking a box, you consent to (a) The Coaching Collective communicating with
you electronically; (b) receiving all applications, notices, disclosures, and authorizations
(collectively, “Records”) from us electronically; and (c) entering into agreements and
transactions using electronic Records and signatures. We will use electronic documents for all
communications, agreements, disclosures, authorizations, and other documents necessary to
provide you with the Services. Federal law treats electronic signatures as having the same legal
force and effect as if they were signed on paper by hand, and online contracts have the same
legal force as signing an equivalent paper contract in ink. You must have a web-enabled
device, connection to the internet, an active email account, and the ability to receive and read
PDF files to conduct business with us electronically. You are responsible for keeping your own
Records. If you require assistance with your Records or if you wish to receive Records in paper
format or to withdraw your consent to receiving electronic records from us, please contact us at
info@talentcareercoaching.com. Agreements and transactions executed prior to this request
will remain valid and enforceable.

20. Updates
The Coaching Collective reserves the right to revise these Terms of Use without notice at any
time. If we revise these Terms, we will update this posting. Your continued use of our Services
following the posting of changes constitutes your acceptance of such changes. You further
agree that in the event any portion of these Terms of Use are found to be unenforceable, the
remainder of these Terms of Use shall remain in full force and effect and the otherwise
unenforceable portion shall be amended so as to be enforceable to the greatest extent
permitted by law.